Appointments will have a 2 hour arrival window. All appointments are serviced based on the number of bedrooms, type of package, and time that is chosen by the client. If your home has not been professionally cleaned in more than 4 weeks, please let our staff know at time of booking so we can add-on an extra scrubbing fee to the appointment. If you have purchased add on’s, those will be the first tasks cleaned during your cleaning appointment. Any other additional tasks may be cleaned with the additional time left for the appointment. Any additional time passed the assigned cleaning time is subjected to an additional fee. Cleaning time is based upon man power hours.
For example if you have a 3 hour cleaning and 2 cleaners arrive each cleaner would work for 1.5 hours vs. 1 cleaner for 3 hours. If there is severe clutter, we will try our best to clean as best as possible, but this will take away from the actual cleaning time.
If you have dogs and or cats, please let us know at time of booking. Also, we ask if you could put your pets up so they do not disturb the cleaners while on the job. We are not a mold, mildew, rust, grout, or floor restoration team. We cannot handle animal or human urine/feces, roaches/pest, crime scene/blood, vomit, cat litter boxes, unsafe, or bio-hazardous tasks. Finally, we do not climb ladders or move furniture.
If our cleaners feel unsafe on location, we have the right to cancel the appointment.